Dynamics 365 Solutions
We help organisations design and deliver the right Dynamics 365 solution to reduce complexity, connect data, automate workflows, and unlock more value from their Microsoft investment.
Dynamics 365 is Microsoft’s intelligent business applications platform for sales, service, operations, finance, and customer engagement.
CRM and CX Solution
A connected CRM + CX capability brings sales, marketing, and service into one customer view so teams can personalise engagement, improve customer outcomes, and reduce cost-to-serve.
Microsoft Products
Dynamics 365 Sales
Help your sales team strengthen relationships with buyers and close more deals.
Dynamics 365 Customer Insights
Understand your customers and create truly personalised experiences.
Dynamics 365 Contact Center
Engage customers with an agentic contact center that continuously learns and improves with each interaction.
Dynamics 365 Customer Service
Empower reps to resolve issues automate manual processes and build long-term loyalty with agentic service
Dynamics 365 Field Service
Deliver exceptional service and improve customer experiences.
Typical Use Cases
- Create a single customer view (profiles, interactions, preferences)
- Improve pipeline visibility and customer retention with connected journeys
- Reduce manual handoffs between marketing, sales, and service
Marketing Solution
Marketing capability helps you segment customers, design personalised journeys, and measure impact, turning customer data into demand and lifecycle growth.
Microsoft Products
Dynamics 365 Customer Insights (Journeys)
Understand your customer and create truly personalised experiences.
Dynamics 365 Customer Insights (Data)
For unified profiles and segmentation
Power Platform
For workflow automation and integrations
Power BI / Fabric
For campaign and funnel analytics
Typical Use Cases
- Build targeted segments based on behaviour and profile data
- Automate lead nurture and lifecycle campaigns
- Improve campaign ROI with attribution and closed-loop reporting
Customer Service Solution
Customer Service capability improves customer outcomes and lowers cost-to-serve through efficient case management, knowledge, automation, and consistent service processes.
Microsoft Products
Dynamics 365 Customer Service
Resolve issues faster by supporting reps with Copilot and agents.
Dynamics 365 Contact Center
Engage customers with agentic-led self-service that continuously improves.
Dynamics 365 Field Service
Deliver exceptional service by empowering field teams with AI assistance
Power Platform
For automations, self-service apps, and integrations
Power BI / Fabric
For service analytics (FCR, AHT, SLA compliance)
Typical Use Cases
- Reduce average handle time with better triage and routing
- Increase first contact resolution using knowledge and guided resolution
- Improve SLA performance, backlog visibility, and continuous improvement
Frequently Asked Questions
What is Dynamics 365?
Dynamics 365 is an AI-powered suite of business applications that connects your CRM and ERP needs to streamline operations, improve customer engagement, and drive better business outcomes.
What business areas does Dynamics 365 cover?
Dynamics 365 can connect and optimise sales, marketing, customer service, finance, and operations, with integrations across Microsoft 365, Azure, and Power Platform.
Is Dynamics 365 a CRM or an ERP?
It is both. Dynamics 365 includes CRM applications (sales, marketing, service) and ERP applications (finance and operations), so you can choose what you need and keep data connected.
How does Dynamics 365 work with Microsoft 365 Copilot and other Microsoft tools?
Dynamics 365 is designed to integrate with Microsoft tools such as Microsoft 365, Teams, Azure, and Power Platform, and it can use AI experiences like Copilot to help teams work smarter, faster, and more consistently.